Cancel 24+ hours before appointment – 100% Refund
 Cancel 5–24 hours before appointment – 50% Refund
 Cancel within 5 hours of appointment – No Refund
If the salon cancels the booking – 100% Refund
 If the salon is closed or refuses service – 100% Refund
 No-show by customer – No Refund

Convenience fee non-refundable